RETURNS AND EXCHANGES
If something isn’t right or you just change your mind, we are happy to accept a return.
Below you’ll find everything you need to know about returning an online order, in-store purchase, or faulty item. Take a moment to read through our policy, and then head to the instructions below.
THE IMPORTANT STUFF – OUR RETURNS POLICY
CHANGED YOUR MIND?
If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products subject to the following conditions:
Item(s) must be returned within 30 days of purchase.
Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Underwear, earrings and cosmetics cannot be returned or exchanged because that’s gross!
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.
RECEIVED SOMETHING FAULTY?
If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. That’s fair, right?
SATISFACTION GUARANTEE *
Your satisfaction is our priority!
From January 2017, Cart4Brand provides a temporary policy: If you are dissatisfied with the order, please contact us within 30 days of receiving the product.