Frequently asked questions

On this page we tried to anticipate the questions you may come across while shopping with us. Feel free to contact us if you haven't found answers to your questions.

Please check your product's tracking number. Delays in shipping time may sometimes occur due to holidays when shipping volume is usually big. 

If tracking information doesn't show up, please contact us. You'll find contact details in our CONTACT page.

We have 2 shipping methods:

  • Regular shipping  - this method is FREE. It takes 8 ~ 15 days to receive your product by this shipping method.
  • Priority shipping - this method is FAST. Rates vary depending on carrier and destination country. You can see the carrier names,  rates and duration in another FAQ question What are the priority shipping rates and duration for each country? 

The item will be shipped in 3 business days after the payment.

Country UPS rates & delivery time DHL rates & delivery time FEDEX rates & delivery time
Argentina $83.2  (2 ~ 5 days) $37.6 (2 ~ 7 days)
Australia $38.9   (2 ~ 4 days) $26.3 (2 ~ 7 days) $46.4  (4 ~ 6 days)
Austria $40.8   (2 ~ 4 days) $24.4 (2 ~ 7 days) $18.8 (4 ~ 6 days)
Belgium $40.8  (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (4 ~ 6 days)
Bolivia $83.2  (2 ~ 5 days) $37.6 (2 ~ 7 days) $66.2 (4 ~ 6 days)
Brazil $91.8 (2 ~ 4 days) $35.4 (2 ~ 7 days) $66.2 (2 ~ 7 days)
Canada $26.2 (2 ~ 4 days) $28.1 (2 ~ 7 days) $36.8 (2 ~ 7 days)
Costa Rica $83.2 (2 ~ 5 days) $37.6 (2 ~ 7 days) $66.2 (2 ~ 7 days)
Cuba $37.6 (2 ~ 7 days)
Chezh Republic $83.2 (2 ~ 4 days) $18.8 (2 ~ 7 days) $23.1 (2 ~ 7 days)
Denamrk $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 7 days)
Finland $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $25.5 (2 ~ 4 days)
France $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
Germany $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
Hungary $83.2 (2 ~ 4 days) $18.8 (2 ~ 7 days) $23.1 (2 ~ 6 days)
Ireland $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
Israel $83.2 (2 ~ 4 days) $33 (2 ~ 7 days) $23.1 (2 ~ 6 days)
Italy $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
Luxembourg $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
Mexico $32.8 (2 ~ 5 days) $31.9 (2 ~ 7 days) $34.1 (2 ~ 6 days)
Netherlands $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
New Zealand $38.9 (2 ~ 5 days) $26.3 (2 ~ 7 days) $46.4 (2 ~ 6 days)
Norway $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
Portugal $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $23.1 (2 ~ 6 days)
Russia $92.6 (2 ~ 5 days) $64.4 (2 ~ 6 days)
Spain $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
Sweden $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
Switzerland $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
UK $40.8 (2 ~ 4 days) $18.8 (2 ~ 7 days) $24.4 (2 ~ 6 days)
USA $21 (2 ~ 4 days) $21.3 (2 ~ 7 days) $30.13 (2 ~ 6 days)

If by any reason you are not happy with the product you received you can send it back by paying the return shipping fee and we will fully refund your purchase as soon as we receive the product.

Regular shipping to all countries takes from 8 to 15 days.

All products will have their tracking numbers. You can see the tracking number on your profile page in 3~4 days after your purchase.

In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.